Technical Services
Liability
Our services include the handling of technical assignments in the following categories:
- Employer’s Liability
- Public Liability
- Products Liability
- Professional Indemnity
- Medical Malpractice
- Environmental Liability
- Tree Root Liability
- Equestrian Claims
- Industrial Disease
- COVID-19 Investigation
Our clear and accurate assessment and investigation of the incident and policy coverage, as well as our proactive focus, brings the claim to the earliest possible cost-effective conclusion, with:
- Early notification of the potential liability, provision of reserving, along with a system of regular review.
- Tailored reporting procedures to suit the client’s requirements.
- Claims handling with pre-determined service level agreements.
- Major incident response by an appropriately experienced team leader.
- Reserve awareness throughout the conduct of the claim process.
- Focus from the outset.
- Potential recovery opportunity.
Our liability offering also includes professional indemnity across a range of industries, notably:
- Surveyors
- Architects
- Consulting Engineers
- Medical Malpractice
We take a bespoke approach based on the merits of each individual claim, providing technical advice, reports and recommendations, with personal supervision from our senior liability adjusters.
Property
We provide a complete incident investigation and claims handling service covering a full range of commercial property claims, including:
- Material Damage
- Business Interruption
- All Risks
- Goods in Transit
- Contractors’ All Risks
- Theft of Plant
Our property claims are supervised by fully qualified CILA adjusters.
We ensure maximum control of the claims procedure with minimum claims leakage, while maintaining a constructive and beneficial relationship with both the policyholder and the intermediary with:
- Day one control of the direction of the claim undertaken by dedicated claims technicians.
- Initial emphasis on loss and damage mitigation to include the use of specialist experts where necessary.
- Consideration and correct application of policy coverage at an early stage.
- Focus from the outset on any potential recovery opportunity.
- Early notification of potential liability, including provisional reserving and a system of regular review thereafter.
- Control of claims process timescales to minimise potential business interruption losses.
- Tailored reporting procedures to suit the client’s requirements for retained risk or reinsurance arrangements.
- Major incident response by an appropriately experienced and resourced major loss team.
- Fraud awareness throughout the conduct of the claims process.
Other Services
We also provide a range of other services to our clients, including:
- Technical training and insight – property liability, industrial disease and COVID-19 (both liability and business interruption elements).
- Audit and review – TPAs, claims departments, external suppliers.
- Rehabilitation services.
- Health and Safety surveys.
- Management of client funds, including aggregate and deductible monitoring.
