Handling complex cases requires the right level of technical delivery by qualified professionals.

This involves planning allied to good communication and organisational skills, not to forget an attention to detail and desire to work diligently for the benefit of the client and other interested stakeholders.

Our work ranges from individual assignments to management of multiple claims arising from any single incident.

We have  wide experience in handling both property and liability claims across a broad range of industries, including:

• Care and Health Sector
• Engineering and Construction
• Hotel and Leisure
• Property Owners
• Retail and Wholesale

We have experienced and qualified adjusters strategically located around the UK and are able to attend to issues wherever and whenever they may occur in order to deliver a high-quality service to our clients.

Our adjusters work in close collaboration with our Technical Services team in Wakefield to ensure that we provide a seamless and continuous service to our clients.

We are able to provide major loss services to provide an immediate response to any situation as required by our clients.

Claims investigations commence with an immediate site visit where appropriate.

This bespoke and in-depth service provides detailed technical advice and recommendations from the senior adjusting team under the supervision of CILA- qualified adjusters.

The Technical Services team based at our Wakefield office is a dedicated team of office based claims technicians capable of handling a full range of commercial, property and liability claims with the support of our dedicated field adjusters.

This services includes the investigation, negotiation and settlement/repudiation of claims, including the management of litigation where required.

The team is happy to work with a delegated authority and under service level agreements agreed with our clients.

 We are also able to administer funds where required to facilitate the swift payment of claims on behalf of our clients.

The claims handling service is supported by our bespoke web based claims management system, which allows secure, real-time access to a wide range of functionality and benefits.

Clients are able to access claims records via the internet at any time to ascertain the present position of any individual case or details across an entire account.

In addition, the system can provide detailed management information tailored to the clients’ requirements.

We believe that by combining the abilities of our Technical Services team with our Field Adjusters working closely on individual cases or accounts, we can ensure continuing service excellence.